WHAT IS YOUR REFUND POLICY?
If you are dissatisfied for any reason with your order from StellaVia.com, we will gladly make an exchange or refund your money on unused or unopened items within 30 days of your original receipt. Simply return the unused item(s) to us, specifying whether you’d like an exchange or a refund. We will promptly reship or refund your credit card.
HOW DO I REQUEST A REFUND?
To obtain a refund for the StellaVia items you purchased online, please send an e-mail to [email protected] with your request for a refund or an exchange within 30 days of your original purchase. To request a refund by phone, please contact customer service Monday through Friday 9 AM-5 PM EST at (440)729-4427.
WHEN WILL THE CREDIT APPEAR ON MY CREDIT CARD?
If you are returning products, a refund credit will be applied to your credit card within 5 business days upon receipt of the returned products. If you are not returning products, the credit will be applied to your credit card within 3-5 business days after your request is approved by our Customer Service Department. However, it may take up to 10 business days for the credit to appear on your credit card.